Locations: North Andover, MA | Boston, MA | Portsmouth, NH

Managed Service Levels of Our IT Support Services

IT Support Service Levels

Managed IT Services from Internet & Telephone’s certified consultants is a key component of your
business IT strategy. ITMS plan levels give your business flexible IT support services programs to suit your needs.
From monitoring and proactive maintenance only to end-to-end flat rate coverage: We fit any budget.

Levels

CIO-Level Consulting / Strategic Planning

Get the right IT support technologies for your business needs today and down the road.

Senior-Level Network Consulting

Develop your IT needs assessment, network design, and implementation plan.

PC Inventory / Computer Audit

Automated computer and software inventory, including scheduled LAN audits.

IT Network Monitoring / Alerts

Instant notification of hardware or software changes, policy violations, low disk space and unapproved access.

Windows Event Monitoring / Alerts

Remotely monitor Windows system event log, application event log, and security event log.

Patch Management

Automated network security patch scan, patch deployment, and history. Scalable and secure.

Software Installation / Update

Install and update software throughout the office. Flexible and easy.

Help Desk / Trouble Ticketing

Integrated trouble ticketing. Policy based notification. Online chat for support personnel and users.

PC Remote Control / Remote Support

Secure and configurable remote access. No port mapping or infrastructure changes required.

Emergency After Hours Support

Contact our Network Operations Center anytime 24/7.

Network Administration

User account adds, moves, changes, and password resets per your direction.

Integrated Reports

Customized integrated management reports. View online or export.

EndPoint Protection / Email Defense

Premium Anti-Virus / Spyware / Malware and Anti-SPAM protection. Updated daily to keep your computers running safe at optimal speed.

Backup / Disaster Prevention

Daily image backups of computers and servers to prevent catastrophic data loss.

Find Out What Level Of Service Is Right For You
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Managed IT Services

Managed IT Services

The Cloud

This eBook is for you if:

  • Workplace productivity and flexibility are essential
  • You need a plan for disaster recovery
  • Telecommuting will increase office productivity
  • Data security is the lifeblood of your business
Download Ebook

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