IT Managed Services (ITMS™)

IT Managed Services (ITMS) with Internet & Telephone means we take care
of every PC in your office.

We're an IT support partner you can rely on. Our IT Managed Services clients include large corporations, educational institutions, hospitals and more in Boston, Massachusetts, and throughout New England.

An IT Managed Services technician thoroughly inventories your IT network to identify any efficiency issues or IT security gaps. IT consulting begins with this important first step to see how your network could be improved.

Our IT Managed Services techs repair and update your IT network for proactive maintenance. This may include virus protection, software upgrades, security alerts and more. You'll get monthly IT Managed Services reports to show how we’re caring for your network.

We monitor your network 24/7 remotely to provide IT Managed Services. Our IT consultants can often prevent computer problems before they arise. Seamless, reliable, secure IT support. If you do have a problem, our ITMS techs visit your site to take care of it at no extra charge.

IT Managed Services (ITMS) Service Levels IT Managed Services from Internet & Telephone’s certified IT consultants is a key component of your business IT strategy. ITMS plan levels give your business flexible IT support programs to suit your needs. See our service levels below and feel free to contact us today.
		Silver	Gold	Platinum
	CIO-Level Consulting / Strategic Planning Get the right IT support technologies for your business needs today and down the road.			X
	Senior-Level Network Consulting Develop your IT needs assessment, network design, and implementation plan.			X
	PC Inventory / Computer Audit Automated computer and software inventory, including scheduled LAN audits.	X	X	X
	IT Network Monitoring / Alerts Instant notification of hardware or software changes, policy violations, low disk space and unapproved access.	X	X	X
	Windows Event Monitoring / Alerts Remotely monitor Windows system event log, application event log, and security event log.	X	X	X
	Patch Management Automated network security patch scan, patch deployment, and history. Scalable and secure.	X	X	X
	Software Installation / Update Install and update software throughout the office. Flexible and easy.			X
	Help Desk / Trouble Ticketing Integrated trouble ticketing. Policy based notification. Online chat for support personnel and users.	X	X	X
	PC Remote Control / Remote Support Secure and configurable remote access. No port mapping or infrastructure changes required.		X	X
	Emergency After Hours Support Contact our Network Operations Center anytime 24/7.			X
	Network Administration User account adds, moves, changes, and password resets per your direction.		X	X
	Integrated Reports Customized integrated management reports. View online or export.	X	X	X
	EndPoint Protection / Email Defense Premium Anti-Virus / Spyware / Malware and Anti-SPAM protection. Updated daily to keep your computers running safe at optimal speed.			X
	Backup / Disaster Prevention Daily image backups of computers and servers to prevent catastrophic data loss.			X