IT Managed Services (ITMS™)

• 24/7 Monitoring
• Microsoft-certified technicians
• Monthly "network health" reports
• Virus protection - updated daily
• One low, fixed monthly rate

With ITMS™, (Information Technology Managed Services) we take full responsibility
for every PC in your office. This dramatically improves the health of your network.

Your IT Network is thoroughly inventoried by an I&T technician to identify any efficiency issues or security gaps. How old is your network? Could network administration be improved?

We repair and update your network and proactively maintain its health. Everything from virus protection to software upgrades and security alerts. You'll receive a monthly "Health Report" detailing how we're taking care of your network.

We remotely monitor your network 24/7. Often, we can prevent computer problems before they arise. Seamless, reliable, secure network service. If any computer on your network has an issue, I&T comes to your site to take care of it. No extra charge.

ITMS Service Levels ITMS from Internet & Telephone is a key component of your business communications and IT strategy. With our Silver, Gold and Platinum service levels for outsourced IT support, we offer flexible plans to suit your needs.
		Silver	Gold	Platinum
	CIO-Level Consulting / Strategic Planning Select and implement the right technology for your needs today and down the road.			X
	Senior-Level Network Consulting Develop your needs assessment, network design, and implementation plan.			X
	PC Inventory / Computer Audit Automated computer and software inventory, including scheduled LAN audits.	X	X	X
	Network Monitoring / Alerts Instant notification of hardware or software changes, policy violations, low disk space and unapproved access.	X	X	X
	Windows Event Monitoring / Alerts Remotely monitor Windows system event log, application event log, and security event log.	X	X	X
	Patch Management Automated security patch scan, patch deployment, and history. Scalable and secure.	X	X	X
	Software Installation / Update Install and update software throughout the office. Flexible and easy.			X
	Help Desk / Trouble Ticketing Integrated trouble ticketing. Policy based notification. Online chat for support personnel and users.	X	X	X
	PC Remote Control / Remote Support Secure and configurable remote access. No port mapping or infrastructure changes required.		X	X
	Emergency After Hours Support Contact our Network Operations Center anytime 24/7.			X
	Network Administration User account adds, moves, changes, and password resets per your direction.		X	X
	Integrated Reports Customized integrated management reports. View online or export.	X	X	X
	EndPoint Protection / Email Defense Premium Anti-Virus / Spyware / Malware and Anti-SPAM protection. Updated daily to keep your computers safe & running at optimal speed.			X
	Backup / Disaster Prevention Daily image backups of computers and servers to prevent catastrophic data loss.			X