Articles from May 2011



Software and the Taxman

What do you consider when you’re buying new business software? How well the product addresses the needs of your organization? Naturally. The cost per seat? Sure. The ease of administration and maintenance? Of course. The tax implications of the purchase?

If you’re not thinking about taxes, you should be. The green-eyeshade gang in your finance department will thank you for it, and heaven knows we could all use a friend or two in finance. So, sharpen your pencil and grab your abacus, and let’s take a look at some of the tax implications of software licensing.

Two Strategies, Different Tax Treatments. The first thing to consider, tax-wise, is the different way in which subscriptions and purchases are treated. If you acquire your software through a subscription, such as Microsoft Enterprise Agreement subscription for Office or Windows, the subscription costs are considered an operating expense. If you pay the entire subscription fee upfront, the payment is capitalized as a prepaid asset and amortized over the subscription term for financial accounting purposes. For income tax purposes, if the subscription payment is by the month, the fees will be expensed as they are paid. How about software from the cloud—that is, software such as Microsoft Exchange hosted by Microsoft? This arrangement is considered a subscription and thus is treated as an operating expense and subject to the same income tax treatment as was stated above.

But what if you purchase your software licenses outright—say a Select License for a SQL solution? In this case, the expenditure is treated as a capital expense and is spread over the life of the license, which is generally 36 months from the time the software is placed into service. If you acquire your software as part of the hardware, it is generally treated as part of the cost of the hardware and treated accordingly, as a capital expense, unless the costs are broken out on the invoice, then the licenses are capitalized under the generally 36 month rule.

So, the decision here is really between leasing (subscription) and buying. The former will result in an operating expense for financial statements and budgeting purposes, and the latter will be handled as a capital expense. The former would be tax deductible as incurred and the latter would be capitalized and amortized over 36 months for US federal income tax purposes. Work with your finance department to determine which arrangement is best for your company, both in terms of the absolute cost of the software and the favorability of the income tax and financial accounting treatment as well as from a budgeting perspective.

Software Assurance—Fish or Fowl. Software Assurance (SA) includes product upgrades along with training and support. But it does entail special tax treatment. When you purchase a license with SA, you must separate out the SA cost from the cost of the underlying license. Why? Because SA is considered a maintenance cost, and therefore an operating expense rather than a capital expense. For income tax purposes the SA fee is either deducted when paid or if a contract will last longer than a year and is prepaid, the prepayment would be capitalized and amortized over the life of the contract. Moreover, when the time comes to renew, the entire renewal cost is considered an operating expense for financial accounting and budgeting purposes. This is because you already own the underlying software licenses, and are only renewing Software Assurance coverage. The income tax treatment would be the same as stated above for the initial SA fee payment.

The Taxman Cometh—to the Datacenter. You need to keep in mind that the location of a datacenter can trigger tax implications. If you place your datacenter in a different state, or in a foreign country, the facility and quite probably the transactions which run through the facility will be subject to the tax laws of that jurisdiction. These tax laws can vary widely, so you and your finance department will need to exercise due diligence in evaluating potential datacenter locations. The same goes for e-commerce sites placement.

As you evaluate the tax implications of datacenter and e-commerce locales, keep in mind that many states and countries will offer tax incentives to get your business. Be sure to ask about such inducements, as they can significantly reduce the tax burden.

What you do not know can hurt you. What if your company has domestic and foreign operations, or even users? Such multinational organizations generally seek global contracts. While this makes good sense in that it promotes procurement efficiencies, it brings its own set of challenges for both you and your vendors. For one thing, the vendors might have different versions of the software selling in different global markets. More importantly, the sellers are faced with withholding taxes on software royalties in many countries—taxes that will be passed onto you. In such cases, you may need to set up internal administration of withholding for software acquired through global contracts. The key is to remember that withholding tax is due for cross-border payments depending on the country of use and country of the recipient.

Internal administration tax? Internal administration of information technology as well as global software contracts can be tricky, and can cause a multinational company to run afoul of their tax reporting requirements and possibly even to miss some withholding tax obligations. How so? There are two major challenges in this area. Typically, a parent company will manage its technology infrastructure and its software licenses worldwide, for at least some applications and will then allow subsidiaries in various countries to use their services or applications without charging for those services or applications. To avoid such problems, central IT costs should be charged to the various legal entities based on applicable income tax transfer pricing principles. Typically, this means adding in a mark-up to the cost of the IT services. While a specific study needs to be done to reflect the specific facts of your situation, in general the mark-up would be in the range of 5% to 10% of these costs. In addition, your finance department should track who benefits from the IT services so that the charge-outs can be properly executed and documented for the tax authorities.

Similarly, if the parent company signs a global software license, it should charge the applicable portion of the royalties to the group companies that use the application. Often, this is based on seats of use. It is important when these group companies are in different countries that the appropriate withholding taxes be collected with the charges made to comply with local rules for software royalty withholding taxes. You should consult with your tax team to determine the appropriate administration for such withholding taxes on global contracts.

The Magnificent Seven. Here is a handy list of the seven factors to watch as you work with finance to develop your tax strategy in regards to software licenses and IT expenses:

1.Weigh the relative merits of subscriptions versus perpetual licenses
2.Remember that Software Assurance and licensing costs are allocated differently
3.Keep in mind that software as a service is taxed as a software subscription
4.Be aware that US state taxes are applied at the delivery or invoice address
5.Consider the tax impact of datacenters and e-commerce sites
6.Don’t neglect cross-border withholding taxes if you have multinational operations
7.Impose a 5 to 10 percent markup on centrally provided global IT services

Above all, work with your finance department to come up with the tax strategies that best serve your company. By keeping in mind the tax implications of your software decisions, you can escape George Harrison’s lament in Taxman: “Let me tell you how it will be/There’s one for you, nineteen for me…’Cause I’m the taxman.”

NAS Storage – Moving Forward, Backing Up

NAS storage appliances can give your business terabytes of additional storage capacity, while providing automated, redundant data backups. Today’s NAS storage systems require minimal maintenance, reduce data storage costs, and provide fast file access from a centralized, secure data repository.

What to Look For in an NAS Storage Solution

The top features you should look for in an NAS storage appliance include:

  • Redundant data backup. Ideally, you should be able to set up your NAS storage appliance as a RAID system. For example, in a RAID1 configuration, the same data is simultaneously stored on two hard drives. If one drive crashes, the data is still accessible from the second.
  • Fast data backup/restoration. For maximum performance, your NAS storage appliance should support the Gigabit Ethernet interface.
  • Lockability. For extra data security, get an NAS storage appliance with a lockable front panel, to prevent theft or tampering.
  • Small size and quiet operation. Some network storage appliances are small enough to fit on a shelf. Ideally, look for a quiet appliance that will not disturb nearby workers.
  • Support for Microsoft Distributed File System (MDFS). This feature lets you map multiple storage devices so users see them as one drive. Users do not have to remember which drive their data is stored on.
  • Automatic file encryption/decryption. This feature protects data if a hard drive within the NAS system is stolen. For robust security, look for an NAS solution offering 256-bit AES file encryption.
  • The ability to constantly backup from multiple computers. This feature can be centralized in a network storage appliance. You will simplify backup management, while helping to ensure that you do not lose valuable information.

Trained Employees Can Use More Than Just 10% of Their Brains

Business Productivity , IT Management , IT Training Add comments Humans only use 10% of their brains (or so I’ve been told more times than my 10% can count).

In preparing for this article I thought it would be fun to compare this oft-repeated axiom with my personal feeling that we sadly use only 10% of our software. Alas, another perfectly good Gigabytes’ premise has been slain by those MythBusters at www.snopes.com.  As it turns out, aside from stroke and blunt force trauma victims, most of us use our entire brain, albeit rarely all at once. It would seem that our fragile human egos, so engrossed by the notion of our secretly suppressed supernatural brainpower, that we could not help but perpetuate this myth for over 100 years.

I Guess This Brain of Mine Will Have to Make Do
The good news is we’ve now got computers to do some of our dirty work. For decades, our computers have been able to store more data and process more information than even the smartest and fully-utilized human brains could.

Your Brain – As an Instruction Manual for Your Computer
As I write this article in Microsoft Word 2010, I click over to the Task Manager and watch my CPU utilization. Pouring every ounce of my brain into writing and I’ve got this puppy pegged at a mere 4%. Intel is smirking.

It comes as no surprise to anyone reading this that CPU, memory, and disk storage are rarely an obstacle in the modern office worker’s pursuit of productivity.

Your New PC Will Be Installed Next Week
The big day is here! It’s just like getting a new car. You can’t wait to throw all of the switches and see how that new baby can ride. But, just like getting a new car, it’s only a day or two later and you are driving the same routes as you did with the old car. A new Operating System, perhaps a new version of your company’s main application, a shiny new word processor, and an accounting application fit enough to run a Fortune 500 business all are provided. However, without proper training the disruption surrounding the new computer event might actually reduce your daily productivity; the new PC’s blazing speed not even substantial enough to offset the loss of time spent learning new operating systems, software functions, and the like.

Why Companies Don’t Value Training on New Software
The most common response I’ve heard is that companies would spend more on training, but the costs of hardware and software already feel so onerous. I find this response unsatisfying, as PCs and much else in IT costs half of what it did just 10 years ago. I fear the reason is more fundamental, and while easy to ignore, it is potentially paralyzing to the growth plans of many small businesses. More precisely, I am concerned that many small businesses simply lack a key employee who embodies both the interpersonal leadership as well as the technological know-how to successfully train others.

For the trainer to be successful he/she must be a leader possessing:
1. Knowledge of how (and how well) the student currently performs (in) their role
2. Expert knowledge of how to best use the new software within each applicable role
3. Ability to identify the gap between 1 and 2 within each student
4. Ability to develop custom curricula for each student or group of students

These are the requirements for meaningful training, but there’s one more x-factor that can multiply the productivity gains brought about, not just by the dollars invested in training, but the cumulative investment of the entire IT budget. I call that x-factor: provocation.

Pro-Vocation
It’s always felt odd to me that in taking a positive word like “pro” and appending another positive word like “vocation” that you end up with a word that is most often used to describe how a physical assault began. Perhaps two rights make a wrong? I think “provocation” is the right word when you consider the extraordinary measures many workers will go to avoid changes to their existing work rituals. The most successful trainers find ways to get their students fired up about their work within the new software. They provoke their students to never be satisfied with just doing it “the old way”. They convince them that there is a mountain of productivity and task automation waiting for them if they are willing to keep an open mind, operate in a new environment, and invest the brainpower required to master the new features.

Search and Rescue: An Inside Job
While your company can certainly grow with astounding volumes of new sales orders, perhaps a more enjoyable growth experience can be had by improving the performance of your company’s knowledge workers. The most surefire way to harness your knowledge worker’s potential is software training. Now, there are many talented software training companies at your disposal. Most will tell you that it’s just too hard and too expensive to ramp up these software training capabilities on your own. It’s easy to agree that training on ubiquitous applications like Outlook, Excel, and Word can be done more cost-effectively by outsourcing (or perhaps even through online training). However, as the stakes are high, you may wish to employ all 100% of your brain in your search for the right employee (or new hire) to rid your company of the perils of inefficient software use and rescue your company’s true growth potential.

Data Breach Infects Mass. Unemployment Office

Roughly 225,000 people in Massachusetts could become fraud victims, the result of a data breach at the state’s unemployment system. Those at risk are people who are getting jobless benefits, or those who have used a state career center computer in the past month. A small number of employers, 1,200, are also affected.

It’s maybe the last thing you want to have to worry about when you’re out of a job. The computer system designed to help you get benefits and get back to work is believed to have been infected first on April 20, when someone on the system visited a website with malicious code. The Qakbot virus, as it’s called, spread from there.

Read the rest of the article at WBUR.org