Managed IT Service & Business Telecom
Internet & Telephone provides cost-effective, business-class phone service and Internet connections. But that's just the beginning. From network design and Managed IT Services to phone systems and corporate relocations, our expert technicians can help your business with almost any aspect of your communications strategy. Our goal is to be your business communications partner.
I&T is committed to providing extraordinary service. I&T's senior partners have built a dynamic company that emphasizes service as the foundation for long-term business growth. We have more than 50 years of combined experience in telecommunications, Internet technology, wireless and information technology.
Internet & Telephone, LLC is a privately-held company with headquarters in North Andover, Massachusetts, and proudly supports over 600 business clients around the country.
Senior Management
Paul C. Cissel, CEO
With 25 years of high-level telecom and electronics experience, Paul is an integrated services expert. In 1998, Paul purchased Atlantic Connections and within a year doubled revenues. After selling to Choice One Communications, he served as New England VP, guiding the company through a successful IPO (NASDAQ: CWON). Previously, Paul served as Senior VP of Sales for Phoenix Network, where he deployed a national fiber-optic network and ISP. He began his career at Compugraphic and Hewlett Packard.
Paul is also known in surfing circles along the Atlantic coast for his hand-shaped surfboards with the Sakonnet Design label and his willingness to surf the chilly New England waves throughout the winter. Paul holds a BS in biology and chemistry from Randolph-Macon College and an MBA in finance from Northeastern University.
Pete Peterson, VP of Sales
Pete has over 20 years of experience in high-level sales and strategic business development. He has developed successful sales programs and sold services to Verizon, Ameritech, PacBell, Qwest, and Alltel. Pete has led sales forces for FaxNet, HarvardNet, and Choice One Communications. Under his guidance, FaxNet became the leading supplier of messaging solutions to the telecommunications industry and was acquired by Critical Path in December 1999.
Pete lives in the Merrimack Valley where he is active on the boards of directors for several area non-profits. He is fluent in "sports-speak," overwhelming customers with detailed stories from NCAA, World Series and Super Bowl history. Pete holds a BA in history from Providence College and is known as a very fun guy to have a beer with.
Doug Smith, CTO
Doug was the founder and CEO of MDC/Netway Internet, the first Internet Service Provider in the Merrimack Valley. An industry leader in IP networking and design, Doug served as a Chief Network Engineer and has consulted for Fortune 500 clients including Citicorp, Polaroid, Ameritech, and Air Touch Cellular. Doug studied computer science at the University of Massachusetts.
Doug is a former disc jockey and has more rhythm than any IT guy we've ever met. He spent 10 years serving in the US Army reserves.
Ken Teal, Finance
Ken is responsible for billing and collections. A native of the North Shore, Ken graduated from the University of Puget Sound near Seattle before relocating to New England to start his career with Verizon. Ken is an avid runner and golfer, active in the Westford (MA) Youth Basketball Association, and is also an elected member of the Westford School Committee.
Jack Lincourt, Service Desk Manager
With 18 years of experience managing customer service teams, collections groups, technical support and IT help desk teams in the U.S., China, Philippines and India, Jack has a record of success in boosting customer satisfaction, productivity and revenue stream while focusing on client and employee retention. He is an enthusiastic trainer and mentor who brings a ‘lead-by-example’ philosophy, who has built a reputation for developing top tier technical service professionals and customer-focused teams.
Jack was the general manager of TelePublishing International, the industry leader in voice personals. He is a musician with recording and stage experience in 6 different instruments and was awarded the honor of ‘Guitarist of the Year’ at the 2009 Limelight Music Awards. He actively trains in Kyokoshin Karate with his son.
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